Holding Space Mobile App: Policies
By the Pregnancy & Infant Loss Support Centre
Privacy Policy
At Pregnancy & Infant Loss Support Centre (“PILSC”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Holding Space mobile application (the “App”), available via the Google Play Store and Apple App Store.
Please read this Privacy Policy carefully. If you do not agree with the terms, please do not use the App.
Information We Collect
We may collect and process the following types of information:
- Personal Identifiable Information (PII): such as name, email address, or other details voluntarily provided through the App.
- Device Information: including device type, operating system, and app version.
- Usage Data: such as interactions within the App, pages viewed, or features used.
- Crash Reports & Diagnostics: used to identify and fix bugs or performance issues.
We do not collect sensitive personal data unless explicitly provided and necessary for delivering services.
How We Use Your Information
We use the collected data to:
- Operate and improve the App
- Respond to user inquiries
- Analyze usage patterns to enhance experience
- Ensure app security and functionality
Data Sharing and Disclosure
We do not sell or share your personal information with any third-party organizations for marketing or external use.
However, we may use trusted platforms such as Firebase and Adalo to deliver the core functionality of the App (e.g., crash diagnostics, secure data storage). These platforms do not use your data for their own purposes and are bound by strict privacy and security obligations.
We may also disclose personal information when required by law or to comply with legal obligations, regulatory requests, or legal processes.
User Rights and Choices
You may:
- Access and update your information
- Withdraw consent at any time
- Request data deletion
Contact us at info@pilsc.org to exercise your rights. Note: Some features may not work without certain permissions.
Children’s Privacy
This App is not intended for children under 13. We do not knowingly collect data from minors. Contact us if you believe a child has provided personal information.
Changes to This Privacy Policy
We may update this Privacy Policy. Changes will be posted here, with a new “Effective Date.” Significant updates may also be shared within the App.
Child Safety and Prohibited Content Policy (CSAM)
The Pregnancy & Infant Loss Support Centre and the Holding Space app are committed to creating a safe, respectful, and supportive environment for all users. We have zero tolerance for Child Sexual Abuse Material (CSAM) and any form of child exploitation.
What is prohibited:
The following is strictly prohibited on our platform:
Uploading, sharing, distributing, or promoting CSAM or any content that exploits or harms children
Attempting to use the app to engage in grooming, solicitation, or inappropriate interactions with minors
Detection and moderation:
While the Holding Space app is a closed, community-based space for individuals navigating loss, we take safety seriously. We may use a combination of manual moderation and platform-level tools (e.g., Adalo’s or Firebase’s moderation features) to monitor user-generated content and investigate potential violations.
Reporting process:
Any suspected CSAM or child exploitation content encountered on the platform will be reported promptly to the National Center for Missing and Exploited Children (NCMEC) and/or appropriate law enforcement authorities, in compliance with applicable laws.
If you become aware of content or behavior that may violate this policy, please report it immediately by contacting us at:
info@pilsc.org
Commitment to a safe space:
The Holding Space app is designed to foster compassion, connection, and safety. We reserve the right to remove content and suspend or remove accounts that violate this or any other community safety standard.
Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact:
Pregnancy & Infant Loss Support Centre
info@pilsc.org
https://pilsc.org
We are dedicated to supporting individuals of all faiths, ethnicities, sexual orientations, and gender identities. In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.