There is no cost for our peer mentoring or helpline programs. If you are financially able and feel the program is a benefit to you, we always welcome donations, though this is not an obligation or expectation. The support you receive will not be impacted whether you donate or not.

Our mentors and peer support workers are all trained in peer support and have lived experience in/with fertility challenges, pregnancy & infant loss who have navigated the journey through loss. They are not counsellors or mental health professionals. 

You will be matched to a peer with similar lived experience. Once matched, you and your mentor will commit to a mentor/mentee relationship for a maximum of 3 months (option to renew for another 3 months) with biweekly mentor sessions. Sessions are typically about 1-1.5hours. Your peer mentor is there to support you and will not come with any agenda. This is your session and your mentor will walk alongside you.

We acknowledge that the connection between mentor and mentee may not always fit. Differences with others doesn’t mean either party is “bad” or at fault. If this happens the Mentor will not take it personally. Contact the 1:1 Peer Mentor Specialist for an alternate Mentor. Our goal is to connect you to a peer that resonates with you.

All sessions take place either remote or in-person. 

What is said during the mentorship session will not be shared outside of the relationship. Limits to confidentiality include if you are at risk for self harm or harm to others.

Our Warm Line is a confidential, free chat service designed to offer support for those moments when you need someone to talk to who truly understands. At PILSC we know grief is a complex journey and grieving does not mean you need help fixing a problem. The Warmline was created by bereaved parents who longed for a warm, comforting and supportive presence.  A warm place to share all the emotions they were navigating, from gratitude to despair, anger to hope and loneliness to comfort. All feelings are valid and welcome.

Our Warm Line is here for anyone navigating the tender and often difficult journey through fertility challenges, miscarriage, stillbirth, neonatal loss, termination for medical reasons, abortion, SIDS, missed adoption, or loss through surrogacy. Whether you’re facing the complexities of trying to conceive, carrying a pregnancy after loss, or finding your way through other challenges, this space offers a comforting connection. We’re here to provide a compassionate ear, a shared understanding, and unwavering support during these deeply personal experiences. You don’t have to go through it alone—we’re here to move along with you.

When you reach out to our Warm Line, you’ll be connecting with trained, PILSC Peer Support Workers and Volunteers—individuals who have personally experienced the heartache of pregnancy loss, neonatal loss, or fertility challenges. These are people who understand, because they’ve been there too. They’re here to offer a compassionate ear, genuine connection, and non-clinical, support-based care. Their support isn’t just emotional; it’s a shared journey, rooted in understanding and the power of being there for one another.

Hotlines are for crisis situations, offering immediate, 24/7 support from trained professionals for those in urgent need. Warm lines, on the other hand, provide non-emergency emotional support, often staffed by peers, and are aimed at preventing crises. While hotlines focus on immediate intervention, warm lines offer a listening ear and ongoing support for those facing personal challenges. Both services cater to different levels of need, helping individuals access the appropriate level of care.