Our Warm Line is a confidential, free chat service designed to offer support for those moments when you need someone to talk to who truly understands. At PILSC we know grief is a complex journey and grieving does not mean you need help fixing a problem. The Warmline was created by bereaved parents who longed for a warm, comforting and supportive presence.  A warm place to share all the emotions they were navigating, from gratitude to despair, anger to hope and loneliness to comfort. All feelings are valid and welcome.

Our Warm Line is here for anyone navigating the tender and often difficult journey through fertility challenges, miscarriage, stillbirth, neonatal loss, termination for medical reasons, abortion, SIDS, missed adoption, or loss through surrogacy. Whether you’re facing the complexities of trying to conceive, carrying a pregnancy after loss, or finding your way through other challenges, this space offers a comforting connection. We’re here to provide a compassionate ear, a shared understanding, and unwavering support during these deeply personal experiences. You don’t have to go through it alone—we’re here to move along with you.

When you reach out to our Warm Line, you’ll be connecting with trained, PILSC Peer Support Workers and Volunteers—individuals who have personally experienced the heartache of pregnancy loss, neonatal loss, or fertility challenges. These are people who understand, because they’ve been there too. They’re here to offer a compassionate ear, genuine connection, and non-clinical, support-based care. Their support isn’t just emotional; it’s a shared journey, rooted in understanding and the power of being there for one another.

Hotlines are for crisis situations, offering immediate, 24/7 support from trained professionals for those in urgent need. Warm lines, on the other hand, provide non-emergency emotional support, often staffed by peers, and are aimed at preventing crises. While hotlines focus on immediate intervention, warm lines offer a listening ear and ongoing support for those facing personal challenges. Both services cater to different levels of need, helping individuals access the appropriate level of care.